Buyer Guide - Terms and Conditions

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What happens when you click our BUY NOW buttons?

Once we receive your order and payment via PayPal we will place your order from our next available batch. This is normally within the next 3 weeks.

However there may occasionally be a longer wait than this, but wait times are kept to the very minimum.

We will then contact you by email to confirm your delivery date. We will also check your cutting plan if ordering goat packs.

When your delivery date arrives we will send your meat to the address supplied by PayPal, unless you specifically request an alternative address.
We do ask you to use an address where someone can receive the parcel.

You meat will be delivered fresh, we recommend (as per standard guidelines) that if it is to be frozen this is done asap after receiving it.
If you wish to eat it fresh we recommend that you do that by the Sunday following receipt. All our deliveries are made on Fridays.

If you choose to buy an individual item, you must also remember to add the delivery charge to your basket - BEFORE going through to the payment section - you can not add this at the checkout!
Individual item costs DO NOT include delivery charges - this is so you can add several items to be delivered within 1 parcel.
If you are at all unsure which delivery charge to add, please contact us by email.

Occasionally the items you ordered may weigh slightly less than quoted/paid for.
If this is the case your change will be returned in the parcel or for larger amounts by PayPal.

If you change your mind, after buying via Paypal, we are able to refund you the payment, so long as you request it promptly.
HOWEVER we retain the right to deduct the cost of any Paypal fees, which we can not reclaim from Paypal.
This is usually, but not always, 20p. Therefore your refund will be for the amount paid less these fees.

Orders can be usually cancelled up to 14 days before the set delivery date.
Orders cancelled before this time will receive a full refund via PayPal.
It may occasionally be possible to cancel orders up to 7 days before delivery at our discretion.
No refunds will be made for any items cancelled less than 7 days prior to delivery.
Please see notes on refunds above.

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